Keeping in touch: how patients can contact the Rogel Cancer Center

by Anna Megdell

Photo by Jonas Leupe on Unsplash

Whether it’s side effects from treatment or important questions that come up in between appointments, our care teams are always here for you. Here’s how to reach us.

Call about any change in your medical condition.

You need to speak to someone today if you’re experiencing painful side effects such as:

• mouth sores, nausea or vomiting;
• signs of infection such as shaking, chills, sweats, redness, swelling or fever

Any change in your health is reason to call. We may advise you to come to the clinic for treatment, which could avoid a trip to the emergency room. If it’s not concerning, let us be the ones to tell you that.

After hours? It’s still OK to call.

If you’re experiencing new symptoms, call – no matter what the time. Providers are available on-call to address your concern so your condition doesn’t worsen.

Send non-urgent questions and requests via the portal

Our teams respond to portal messages within 72 hours, so use this only for non-timely concerns such as prescription refills or questions about your next appointment. Don’t send something urgent via the portal – we might not see it in time.

Have patience.

Your care team gets 100 messages a day. Phone calls take priority, so use that first. We will respond. It’s how we ensure we take the best possible care of you.

When it can't wait: 734-647-8902.  When it can wait a day or two: MyUofMHealth.org

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