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Patient Navigation

What is Patient Navigation?

Patient Navigators are non-clinical members of the healthcare team who specialize in guiding patients through a complex healthcare system. They work to educate, support, and empower patients throughout their cancer journey. Navigators connect individuals to resources within Michigan Medicine and in the community.

Who are the Patient Navigators?

Patient Navigators
top row from left to right: Becky Mueller, Carolyn Graham, Danielle Dombrowski
bottom row from left to right: Jen Conley, Amber Glasgow

    Head and Neck, Aerodigestive, Thoracic & Endocrine Oncology

    Carolyn Graham: 734-232-5976; pager #35097

    Multiple Myeloma, Sarcoma, Lymphoma, & Colorectal Oncology

    Jen Conley: 734-998-1630; pager #38092

    Gastrointestinal Oncology & Genitourinary Oncology

    Amber Glasgow: 734-232-5969; pager #35098

    Breast Medical/Surgical Oncology & Gynecologic Oncology

    Danielle Dombrowski: 734-998-1726; pager #38087

    Melanoma Medical/Surgical Oncology & Neurologic Oncology

    Becky Mueller: 734-232-5963; pager #35041

What do Patient Navigators do?

  • Serve as a single point of contact for patients and families
  • Advocate for patients and coach patients to advocate for themselves
  • Coordinate scheduling of appointments and procedures
  • Contact patients who are at risk for missing appointments
  • Discuss Advance Care Planning with patients and families
  • Assess patient barriers to care and help patients overcome barriers (e.g., transportation, childcare, financial counseling, lodging)
  • Arrange interpreter services for patients with language barriers
  • Direct patients and families to community resources and supportive services
  • Refer patients to Social Work and Complementary Therapies
  • Accompany patients to appointments
  • Inform the clinical team of patient beliefs, cultural norms, and goals relevant to their care
  • Maintain follow-up communications with patients in need of additional assistance

How do I Contact Patient Navigators?

Speak to your cancer doctor if you would like this service. Your doctor can make a referral via page or In Basket message to assigned Patient Navigators.

Read more about this program and its impact on our patients:

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