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What you need to know to make an appointment at the University of Michigan Rogel Cancer Center

Call toll-free 800-865-1125 to request, change or cancel an appointment. Use our toll-free number to ask questions, too.

Are you already a Michigan Medicine patient?

If you are already a patient, you can also go to is a secure, online connection with which you can connect to your doctor's office online to:

  • Request appointments
  • Request prescription renewals
  • Review health history
  • View immunization records
  • Send secure message to your health team

Canceling or rescheduling your appointment

If you need to cancel or change your appointment, please notify us as soon as possible and at least 24 hours in advance by using or by calling 800-865-1125.

Inpatient Stay

If you are having any kind of surgical procedure requiring an overnight stay, or a bone marrow transplant, please read our Inpatient Stay.

Preparing for your first appointment

We want you to be as comfortable as you can be while you are at your first appointment with us. The following steps will help.

1. Confirm your insurance coverage.
Medical insurance coverage varies greatly and can be confusing. You will need to confirm the details of your coverage before your appointment. Here are the steps to follow to verify your insurance benefits:

  • Contact your Primary Care Physician's office (note: the doctor who referred you to the cancer center may not be your Primary Care Physician). If you do not know the name of your Primary Care Physician, call the phone number on your insurance card for assistance.
  • Your insurance provider may require your Primary Care Physician to complete a referral form prior to your visit.
  • Sometimes a visit to a specialist is not a covered benefit. To help you navigate through the paperwork, the U-M Rogel Cancer Center has a Financial Services Department dedicated to simplifying the process. Three to five days before your appointment, a member of our staff will contact either your Primary Care Provider’s office or your insurance carrier directly to confirm your coverage and confirm what you need to bring with you.
  • If at any time you have questions, you may call our Financial Services Office at 734-615-0396 and leave a message. A member of our Business Services Team will return your call.

2. Register as a University of Michigan Patient.
If you are a new patient to Michigan Medicine, or if you are a U-M patient and need to update your personal or insurance information, you will need to register in our system.

  • Prior to your visit, please contact the Registration Office toll-free at 866-452-9856.

3. Please fill out the Friends and Family Form and bring it with you to your appointment.

4. Sign up for patient portal—your secure, online health connection.
Your health is important to you around the clock -- not just during office hours. With, you can connect to your doctor’s office online to:

  • Request appointments
  • Request prescription renewals
  • Review health history
  • View immunization records
  • Send secure messages to your health team

5. Bring with you

  • A list of your questions and concerns and be prepared to discuss these with your health care team.
  • Your health insurance card(s).
  • A list of any medications you are taking -- including over-the-counter and herbal medicines.
  • Any paperwork, X-rays or test results you doctor asked you to bring with you.
  • Your calendar in case you need to schedule future appointments or tests.
  • Paper and pen to write down any information you would like to remember.

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